CX & Retention

Best CX & Retention Software Tools for Ecommerce

Okendo
Capture powerful customer content including product ratings and reviews, customer photos, videos, questions & answers and comments.
Reviews
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Disco
Disco is the evergreen partnership platform for modern brands to work together. Recommend brands you partner with to your customers post-purchase. If they view a product, you'll get credits you can use for visibility within the co-op network.
Upsell
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LoyaltyLion
LoyaltyLion is an ecommerce customer loyalty and engagement platform, powering growth and retention through data-driven loyalty programs.
Loyalty & Rewards
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Fairing
Enquire lets you create post purchase surveys on Shopify and be up and running in less than one minute–automatically styled to fit within your existing theme design.
Attribution
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accessiBe
AccessiBe makes thousands of websites accessible in the time it used to take to make just one. The possibility of an accessible Internet is finally a practical reality.
Accessibility
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Back in Stock
Notify your customers when products are restocked: Email & SMS
Restock Alerts
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Beacons
Beacons is a fully customizable "link in bio" platform to build microsites with hundreds of designs to choose from.
Page Builder
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Bold Subscriptions
Create any subscription offering imaginable and grow dependable recurring revenue.
Subscriptions
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Carthook
Leading Shopify brands choose CartHook to create new revenue with post- purchase upsells and sales funnels.
Post Purchase
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Cartloop
Cartloop is the conversational text marketing platform customers love. Grow sales with 24% cart recovery rate, 99% open rates, 20x+ ROI. Get started for free.
Abandoned Cart Recovery
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Feedback Five
FeedbackFive allows you to trigger official Amazon rating requests.
Reviews
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FeedbackWhiz
Amazon seller tools automate email campaigns, improve seller feedback, boost product reviews, monitor product listings and intelligently analyze profit and accounting data.
Reviews
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GiftReggie
Gift Reggie is a white label gift registry & wish list solution for Shopify. It automatically takes on the look and feel of your store's design, giving your customers a completely seamless shopping experience.
Loyalty & Rewards
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Instant Search +
Site search with no coding, no integration, and no maintenance.
Search
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Judge.me
Judge.me powers the product reviews for your e-commerce store. Our apps help you collect and display star ratings and reviews on Shopify, WooCommerce, and more.
Reviews
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Junip
Junip helps honest brands grow. 1000+ brands depend on Junip to gather & display real reviews from their customers.
Reviews
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LiveRecover
Recover More Orders. With Pop-ups and Live Text, it's easy to grow a list of SMS subscribers that you can build trust and loyalty with over time.
Abandoned Cart Recovery
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Loox
The best Shopify app for reviews. Collect photo reviews from your happy customers, strengthen your brand and boost Shopify store sales.
Reviews
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Low Stock Notifier
Advance email / slack alerts for Low stock / inventory items
Restock Alerts
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Malomo
Malomo empowers ecommerce brands to generate revenue and customer loyalty by turning shipment tracking into a marketing channel.
Order Tracking
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Narvar
Narvar ensures every touchpoint along the consumer journey engages and enables emotional connections—from pre-purchase to in-store experiences and more.
Post Purchase
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Product Reviews
Shopify Product reviews allows you to add a customer review feature to your products. This provides a way for your customers to engage with you, as well as each other to encourage sales.
Reviews
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Re:amaze
Re:amaze is a multichannel customer support help desk and live chat platform for ecommerce.
Help Desk
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Recharge
ReCharge is the leading platform to launch and scale your subscription business. Sell subscriptions on your Shopify store with ease.
Subscriptions
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ReConvert
ReConvert is the go-to post-purchase upsell, thank you page, and order tracking Shopify app.
Upsell
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smartrr
Smartrr allows Shopify merchants to offer curated subscriptions and memberships with ease.
Subscriptions
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Smile.io
Boost sales from your existing customer base through referrals, interactive pop ups, points, campaigns, and more.
Loyalty & Rewards
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Stamped
Powering social proof for leading brands, Stamped.io is the best software platform to collect reviews and user-generated content for your business.
Reviews
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Tapkit
Tapkit is an all-in-one creative link (link in bio) platform that enables you to build beautiful microsites and QR codes for social, packaging, and QR campaigns.
Page Builder
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Swell
Yotpo Loyalty & Referrals (formerly Swell Rewards) helps eCommerce brands maximize LTV and reach new audiences via word-of-mouth. Build customized, on-brand programs to incentivize repeat purchase, referrals, social engagement, and content creation.
Loyalty & Rewards
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Tracktor
Tracktor turns first-time buyers into repeat shoppers by increasing customer satisfaction while lowering your support costs. Track orders in real time and branded customer order lookup.
Order Tracking
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WAIR Fit Advisor
WAIR Fit Advisor offers the most accurate sizing recommendation platform to help reduce returns and increase customer happiness. Create a flexible, on-brand CTA with a simple intake form for a short series of body prediction questions.
Size Recommendations
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Wishlist King
Wishlist King will seamlessly integrate with your stores design, ensuring that this app will completely blend in with your company's unique look and feel that you have worked so hard on to create.
Wishlists
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Wonderment
Deliver delightful, post-purchase experiences. Prevent "where is my order" calls before they happen. Increase customer delight with proactive, branded shipping notifications.
Post Purchase
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Yotpo
Yotpo is a eCommerce marketing platform with the most advanced solutions for customer reviews, visual marketing, loyalty, and referrals
Reviews
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Rise.ai
Rise.ai is a loyalty and rewards app for Shopify that makes it easy for your customers to become a part of your community and refer new customers.
Loyalty & Rewards
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Kustomer
Kustomer is multichannel customer support platform that enables your team to connect with customers wherever they are - email, phone, chat, social media, messaging apps.
Help Desk
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Bazaarvoice
Bazaarvoice is an enterprise-grade review and UGC platform collection, display, and distribution platform.
Reviews
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Tapcart
Tapcart is the go-to platform for building your own branded mobile ecommerce app.
Mobile Apps
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Referral Candy
ReferralCandy helps Shopify and Shopify Plus merchants reach new customers, grow their brand through word-of-mouth, and build customer loyalty through a refer-a-friend program.
Affiliate Marketing
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Skio
Sell subscriptions on your Shopify store without ripping your hair out.
Subscriptions
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Repeat
Repeat delivers a faster repeat purchase experience for CPG brands. Create personalized reordering experiences via email, sms, QR codes.
Subscriptions
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Destini
Destini is a leading store locator used by top DTC and retail brands. Fully customizable, automated data feeds from 120k retail locations.
Store Locator
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Upscribe
Subscription management for ecommerce brands focused on increasing LTV and reducing churn.
Subscriptions
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Kiwi Sizing
Kiwi is a Shopify sizing app that improves your customers shopping experience with customizable sizing charts and fit recommendations.
Size Recommendations
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Quiz Kit
Create personalized experiences through interactive and shoppable quizzes.
Quizzes
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Fera
Fera makes it easy to grow and display reviews that build trust.
Reviews
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Gladly
Gladly is a customer service platform focused on treating people like people, not tickets.
Help Desk
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Fit Finder
Fit Finder is a sizing recommendations solution that solves sizing issues, delights customers, and provides valuable consumer intelligence.
Size Recommendations
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Typeform
Ecommerce brands are using Typeform to conduct product recommendation quizzes and collect product feedback.
Quizzes
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Konstant Kreative
Design services focused on creative that converts. Pay per creative asset.
UGC
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Archive
Archive App automatically detects when your brand gets tagged on Instagram. Once content is identified, it's uploaded to your Archive App so you can leverage UGC.
UGC
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WeSupply
WeSupply helps retailers reduce their customer support tickets with Pre-purchase delivery prediction, automated shipping tracking, proactive notifications and self-service returns.
Refunds & Returns
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Retextion
Retextion is a comprehensive and easy-to-use subscription management tool built to increase LTV.
Subscriptions
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Prehook
Prehook is a lead capture Shopify app singularly focused on quizzes.
Quizzes
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Awtomic
Awtomic is a native Shopify subscription app seamlessly integrated into Shopify checkout with password-less login.
Subscriptions
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Mapbox
Mapbox is a customizable store locator that lets your customers find locations where they can physically buy your product.
Store Locator
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Tolstoy
Tolstoy is an interactive video solution for ecommerce brands. It helps you welcome new visitors to your brand and creates a more personalized experience. Great for product explainer videos.
Interactive Video
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Brij
Brij is a platform that enables brands to create unique QR code experiences for seamless reordering, product information, and more.
Subscriptions
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Batch
Batch allows DTC brands to create and add shoppable QR codes to packaging, ads, and retail settings. The seamless experience will increase conversion rates.
QR Codes
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Ordergroove
Ordergroove is an enterprise subscription management platform.
Subscriptions
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Trend
Trend is a handpicked, UGC creator network allowing you to pay creators for product shots, testimonials, unboxing videos, lifestyle shots, and more.
UGC
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Prive
Prive is a DTC subscription management platform built for both new and fast-growing brands.
Subscriptions
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Novel
Novel lets you create flexible video shopping for your brand.
Interactive Video
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Visual Quiz Builder
Build on-brand quizzes that drive 3x higher conversion & 50% higher AOV.
Quizzes
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Sizebay
A virtual fitting room with the best individualized size and fit recommendation. Includes dynamic size charges, 3D experiences, and real-time data.
Size Recommendations
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Fondue
Brands replace coupons in their welcome series popup, email, & SMS with CashBack. Shoppers may redeem CashBack post purchase either as cash or a gift card back to the brand's store.
Loyalty & Rewards
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ada
Ada is the world’s leading customer service automation company. Built for the digitally transforming enterprise, Ada’s AI-powered customer service automation platform helps companies effortlessly resolve their customer inquiries in any language or channel.
Customer Support
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Boast
Collecting video testimonials can be a challenge. Boast’s all-in-one video testimonial software makes it easy to capture and share praise so you can build trust with prospects and increase sales.
Reviews
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Conjured Referrals
Conjured Memberships enables you to easily offer a digital membership program to your customers. Generate high-margin recurring revenue, even if your store's products aren't suited to traditional subscription-style sales. By offering your members perks like free shipping and member pricing, you also increase customer loyalty, average order amount, and customer lifetime value. Conjured Memberships is easy to set up, highly customizable to your brand, and extensible to suit your unique needs.
Loyalty & Rewards
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Govalo
Easily create customizable gift cards, giftable subscriptions, and giftable products for your store. Govalo customizes your digital gift cards, which increases your AOV and retention.
Loyalty & Rewards
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OXI Social Login
With Oxi Social Login, customers can login with their existing social identities. By avoiding existing registration and login procedure which is slow procedure it's an opportunity for increased customer conversion.
Social Login
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Seal Subscriptions
Configuring a subscription has never been easier. Install the app, create your first subscription rule and start generating sweet recurring revenue. Seal Subscriptions app gives you full control over your subscribers, products, discounts, churn rate, cancellations with a great support team behind it to help you with whichever situation you find yourself in.
Loyalty & Rewards
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Stockist
Stockist makes it simple to add a searchable store map to your site. Our thoughtfully designed store locator can help increase your in-store sales, reduce customer support inquiries, and build trust in your brand. It's the perfect way to highlight your stores, retailers, dealers, and more. Plus, our insightful search analytics show exactly where customers are looking for your products.
Store Locator
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True Fit
True Fit is a consumer experience platform leveraged by apparel and footwear retailers to decode fit and size and connect shoppers with only what they love. It has organized and connected the broadest footwear, apparel and shopper data in the world to provide best in class fit recommendations covering the industry’s brands and styles. The platform unites social, general and personalized fit guidance into one cohesive experience, driving shopper confidence and loyalty.
Size Recommendations
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Aisle
Aisle is a cash back platform that turns grocery receipts into cash rewards.
Loyalty & Rewards
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Doofinder
Doofinder's AI-powered technology turns your standard eCommerce search engine into the perfect tool to sell more and offer an excellent user experience. With the best features and constant product updates, you'll empower your customers to find exactly what they're looking for.
Shopify Apps
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Hellotax
Hellotax automates VAT calculations, reports & filings for online sellers who want to expand to or within Europe.
Compliance
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GrowLTV
GROWLTV is built for teams who want the most out of their Shopify store. Delight your customers, level up your store and give your marketing team more capabilities to increase increase average order value, conversion rate, and more.
Checkout Experience
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Jebbit
With Jebbit, Shopify and Shopify Plus merchants can create shoppable product finder quizzes to capture leads, increase conversion rates and recover abandoned carts - no code required.
Quizzes
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Inveterate
Inveterate is a one-click solution for merchants to add paid membership programs to their store. Offer your customers benefits such as cash back, free shipping, and member-only discounts to keep them engaged and coming back to your shop for repeat purchases.
Loyalty & Rewards
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Klevu
Klevu is a self-learning search engine that helps online retailers turn visitors into customers. Klevu advanced AI search and recommendations engine helps companies efficiently increase on-site search revenue. Plus, shoppers get personalized product recommendations and are able to quickly find what they need through filtering and navigation features on product listing pages.
Shopify Apps
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Neurons
Neurons is the world’s leading consumer neuroscience company. They combine the power of neuroscience and machine learning to help brands improve experiences by predicting the cognitive response of people to inputs, such as images, videos, and sounds.
A/B Testing
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OneTrust
OneTrust unlocks every company’s potential to thrive by doing what’s good for people and the planet. Our Trust Intelligence Platform provides visibility, action, and automation across privacy and data discovery, GRC, ethics, and ESG—so you can better understand your trust landscape.
Compliance
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QR Code Generator
QR Code Generator lets you create memorable marketing campaigns with trackable QR Codes—designed by you.
Shopify Apps
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Retention.com
Retention.com helps DTC eCommerce brands harness the power of identity to rapidly expand abandonment revenues.
Abandoned Cart Recovery
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Rivyo
Rivyo offers you to add and showcase Product Reviews, testimonial, Reviews & Ratings Popup widget, Store Average Reviews all in one app to build trust among customers.
UGC
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Showday
Showday brings immersive live commerce to your Shopify storefront – with shoppable videos that simulcast across social media, let consumers instantly check out, and cash in long after live-time.
Interactive Video
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Squaredance
Squaredance connects brands, media buyers, publishers, agencies, influencers and creators of all types to build scalable digital marketing campaigns under a commission per sale model.
Affiliate Marketing
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Store Rocket
StoreRocket is a beautifully designed store locator for your website. Save time and money with a ready-to-use, customizable and easy to install store locator. Works with any platform.
Shopify Apps
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Swapt
Swapt enables businesses to capture data and deliver personalized consumer experiences in the physical world. It enables simple offline 1st party data acquisition and allows businesses to make intelligent marketing decisions to engage, acquire, and nurture new and existing customers.
QR Codes
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Superfiliate
Superfiliate powers word of mouth growth through personalized storefronts for a brand's best customers, influencers, ambassadors, and affiliates.
Affiliate Marketing
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Bestie
Bestie creates automated customer surveys and insights so you understand what matters most from your customers: "where they came from", "how valuable they are", "what creatives work best", and so much more.
Post Purchase
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One Commerce - Ali Reviews
No matter the size of your store, Ali Reviews by OneCommerce can help you collect product reviews and take advantage. In multiple ways, Ali Reviews help you get more reviews via email, SMS, AliExpress review importer, QR code, or social media. Make your brand shine with stunning widgets to display reviews on any page without affecting site speed. Ali Reviews harnesses customer behavior (items in cart, viewed products) to show relevant reviews, minimizing cart abandonment and driving conversions.
Reviews
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