Best Customer Support Software Tools for Ecommerce
Recommended
Gorgias
Helpdesk designed for e-commerce stores. Provide multichannel customer service from a single app. Gain productivity with automated responses to common questions.
The most effective way answer to your customer’s questions is to allow them find the answers themselves. Professionally built, easy to use, content rich FAQ page.
Happy Returns offers a branded return portal that makes it easy to accept returns online or in person, while intelligently recommending one-click exchanges.
WeSupply helps retailers reduce their customer support tickets with Pre-purchase delivery prediction, automated shipping tracking, proactive notifications and self-service returns.
Ada is the world’s leading customer service automation company. Built for the digitally transforming enterprise, Ada’s AI-powered customer service automation platform helps companies effortlessly resolve their customer inquiries in any language or channel.
HelpFlow provides 24/7 live chat teams. Their agents chat directly with your website visitors, answer their questions, and increase your conversion rate.
Horatio is a next-generation and tech-enabled customer support outsourcing firm aimed at providing a reliable and trusted handpicked team to allow businesses to do what they do best and Hire Horatio for the rest.
Nibble’s award-winning AI chatbot lets brands negotiate 1-1 with customers for instant win-win deals. Nibble’s automated & entertaining negotiation has proven to more than double conversion rates, measurably improve customer engagement and increase AOVs, all while saving margin and clearing stock.
Thankful is an AI platform dedicated to solving the post-purchase needs of customers. Thankful’s AI Agent works within your helpdesk just like a human agent-routing, tagging, and resolving large volumes of tickets. All of this is done instantly across all written channels.
Yuma is using ChatGPT to automate customer support. It integrate directly with help desk software and focus on helping large Shopify merchants deal with their high volume of support requests.