Is your DTC store on fire but you're struggling to send out orders at scale? ShipHero is a logistics provider that's turned the 3PL world on its head, and is here to save the day.
With their proprietary software platform, ShipHero helps you streamline your internal operations or even better yet – skip the headache of running your own warehouse entirely.
They allow you to fully outsource your fulfillment plans to them, so you can get back to doing what you do best: running your business and growing your bottom line.
In the ShipHero review that follows, we'll take a deep dive into this one-of-a-kind solution, and show you how you can best use it to your advantage as a DTC brand owner.
What is ShipHero? 🚀
Simply put, ShipHero is an app that helps you juggle inventory and order fulfillment in one centralized location. It allows you to get your products in the hands of your customers faster than ever, and eliminate manual effort in favor of an easy-to-use system.
From managing returns to pinpointing the most affordable carrier rates, this is an all-in-one solution that puts you firmly in control of your fulfillment. It's a software suite that gives you everything you need to know about your orders at a glance.
With this much shipping data at your fingertips, you can expect greater order accuracy, faster shipping, and a significant reduction in costs – all of which means a leg up against the competition.
How does ShipHero work? 🤔
If you think ShipHero is something your company might benefit from, you are able to kick things off by scheduling an intro call with their team. There, they walk you through how ShipHero can help – whether it be for warehouse management or outsourcing fulfillment to their 3PL.
If you feel like it's a good fit, you're able to create an account and begin the onboarding process right away. This includes connecting ShipHero with your existing store infrastructure, so any pending orders you have can transfer seamlessly across all your channels.
Integration is incredibly easy. You can plug into your setup in just a few clicks. This means syncing up with the ecommerce platform that houses all your information, no matter if you're selling primarily on Shopify, WooCommerce, or Amazon.
From there, you can explore a wide range of highly detailed dashboards. From tracking orders on the live shipping board to seeing what SKUs you have on hand that need to be picked and packed, you have a birds-eye view over the entirety of your DTC business.
ShipHero Key Features 🧰
In addition to standard inventory and order tracking features we've touched on so far, there are a number of more detailed capabilities that put ShipHero in a league of its own. We highlight some of our favorites below.
PostHero Carrier Tracking
PostHero lets you analyze all the carriers on the market, and see which ones are performing the best. You can track all your outgoing orders and break them down by delivery time, so you can double down on those carriers that are excelling and address any fulfillment gaps as well.
Shipping Automation Rules
ShipHero empowers you to create automated rules for determining box sizes, marketing inserts, shipping options, and more. Select from various triggers to draw down on your manual effort and get orders out the door – exactly how you want them.
If you run your own warehouse and have employees, it's important to recognize their contributions and treat them with dignity. This is a win-win for your company in the long run, and the HeroBoard helps you do just that. It ranks top-performing pickers and puts a spotlight on their efforts, allowing you to reward their hard work and boost team morale.
ShipHero FAQs 🙋
Do I need my own warehouse to use ShipHero?
No. You can rely on ShipHero as a third-party logistics provider, which means they handle your order fulfillment from end-to-end with their own network of fulfillment centers.
What shipping carriers does ShipHero integrate with?
FedEx, UPS, USPS, and DHL, to name a few.
What other brands use ShipHero?
Brands that use ShipHero include the online powerhouse DFTBA (Don't Forget To Be Awesome), premium men's skincare line BlackWolf, and the music company Loog Guitars. All these brands have used ShipHero to increase shipping times, reduce error rates, and boost customer loyalty.
ShipHero Pros ✅
- Transparent pricing, as picking, packing, and shipping are all included in the fee you're quoted.
- If you're using ShipHero as a 3PL, you only have to send your inventory to a single location, and they will distribute it to other warehouses as needed to optimize shipping times.
- Pictures with ParcelView ensure the correct item has been picked and is not damaged, minimizing return rates.
- PostHero gives valuable visibility into delivery status across state lines and between carriers.
ShipHero Cons ❌
- Updating product information like cost, inventory value, and SKU information takes time.
- Billing bugs are possible, so best to double check your payment information and invoices to ensure you aren’t being overcharged.
- Additional costs for each additional user and store connection.
- Customer response time can be fairly slow.
ShipHero Pricing 💰
ShipHero has two primary plans available. One is made mostly for brands looking to manage their own warehouses, and one is for those looking to lean on ShipHero as a third-party logistics provider. The former costs $1,995/month, while the latter costs $2,145/month.
Final Thoughts 🕵️♀️
It's one of the most complicated aspects of running an ecommerce business: managing inventory, and fulfilling orders. From dealing with shipping carriers to handling returns, it can quickly pile up and drive anyone mad.
ShipHero takes the worry off your plate with an end-to-end suite of software tools. Jam-packed with features and dashboards that let you track the status of your orders, you can ditch the spreadsheets for good and go all-in on their signature systems.
While you still have to remain vigilant and stay on your toes when it comes to making sure your customers are satisfied, ShipHero makes that task easier than ever. With all the data you need just a few clicks away, ShipHero sets you up for growth like never before.
👉 Sign up for ShipHero here.